Scaling your Business 7 Things to Examine Before Hiring Support Staff

Posted by Jessica Sanders | Jan 25, 2023 5:26:48 PM


As a small business owner, you may feel the strain of managing all aspects of your business yourself.  With so much work to do, it’s understandable that you would want to bring on support staff.  Before making this decision, seven essential things should be considered as they will help you make the best choice for your business.  Let’s look at these seven things and why outsourcing with a company like 1000CallsADay could be an option. 

1.  Assess Your Needs: The first step is to assess your needs and determine what support staff you need.  Do you need someone to handle customer service inquiries?  Or do you need an assistant who can help with administrative tasks?  Once you have identified what type of support staff is needed, it’s time to move on to the next step. 

2.  Determine Your Budget: Knowing your budget is essential when hiring any team member or contractor.  You should consider the salary, benefits, taxes, and other costs of hiring a new team member or contractor.  This will ensure you can stay within your budget while still getting the needed help. 

3.  Research Options: There are many options available for bringing on support staff, and it’s essential to research each one thoroughly before making a final decision.  You can hire full-time employees or contractors, outsource certain tasks, or use freelancers for specific projects.  Each option has its pros and cons, which should be weighed carefully before deciding which route is best for your business needs and budget. 

4.  Review Your Resources: When considering options for hiring support staff, make sure that you review your resources first, both in terms of time and money.  For instance, outsourcing might be the better option if you have limited funds, as it requires less upfront investment than hiring full-time employees or freelancers who charge hourly rates for their services.  

5.  Understand Tax Implications: Hiring any team member means understanding how taxes apply in that situation. So, ensure you know how federal and local tax laws affect your business when adding new employees or contractors on board.  Knowing this information upfront can save you time and money in the long run, as it will ensure everything is done correctly from the start.

6.  Review Benefits Packages: In addition to salary considerations, other benefits packages should be reviewed before hiring any team member or contractor, such as insurance coverage (healthcare/dental/vision), vacation/sick days, 401(k) plans, etc... Make sure that whatever package you decide on meets your and their needs, so everyone is happy with the arrangement for it to work out long-term.  

7.  Consider Outsourcing Opportunities: Outsourcing specific tasks can benefit small businesses by allowing them access to specialized skill sets without hiring additional full-time employees or contractors.  It also enables companies to access global talent at competitive rates, resulting in significant cost savings over time compared with traditional employment arrangements.  So if finding cost-effective solutions while still having access to high-quality expertise is a priority, exploring different outsourcing opportunities should definitely be included in your evaluation process.  Reaching out to our team at 1000CallsADay could save you valuable time and money in the long run.

Hiring support staff can seem like a daunting task.  Still, by taking into account these seven tips before making any decisions regarding personnel changes, you can ensure that whatever route is taken works best for both yourself & business.  Whether it's deciding between full-time vs. part-time, contractors vs. freelancers, or even exploring potential outsourcing opportunities, taking some extra steps upfront keeps everyone involved on the same page & increases chances of success.  Doing so will ultimately give small business owners greater confidence knowing they have made informed & conscious decisions when scaling their operations.

Topics: ROI, Team Building, Motivating Your Team

Written by Jessica Sanders

Jessica is the founder and CEO of 1000 Calls A Day. For almost a decade Jess has dedicated herself to her daughter and creating a fun, challenging work environment for others that wish to spend more time with their families through working at home.