Today I’m joined by Jhoan, our Director of VA Services, to answer some questions about what we’re doing with our virtual assistants to prepare for this challenging time.
Given the chaotic times we’re living in, many people have been wondering how we’re supporting our virtual assistants. Today I brought in Jhoan, our Director of VA Services, to help answer this question.
First and most importantly, we have stayed consistent on doing daily team huddles and one-on-one coaching sessions. Aside from that, we also do personal VA check-ins to make sure the virtual assistants are doing okay at home and have the resources they need to thrive.
Many of our clients have been concerned about potentially lower lead counts amidst the outbreak. We have one-on-ones with each of our VAs to make sure that their numbers are still on track. In order for this to go smoothly, we make sure our VAs are comfortable sharing what they need from us. Communication is KEY! We not only recognize those who are consistently on top, but also those VAs who have shown improvement and we give those VAs a shoutout during the huddle, as well as a bonus on our peer-to-peer recognition platform, Motivosity.
As part of their business continuity plan, we verify our VAs power and internet service connection. Before they’re hired, all of our VAs have both primary and backup connections for both their power and internet service. For example, we ask if they have a generator or pocket Wi-Fi in case both of their systems go down. This helps to make sure we continue to function regardless of unforeseen challenges.
Lastly, we create a supportive environment where we listen to our VA’s concerns, give assistance when needed, and most of all, provide emotional support. We also encourage positive thinking and cultivate teamwork; after all, teamwork makes the dream work, and our business would not be possible without all of our cold callers who are out there right now on the front lines calling motivated sellers who need to sell their homes soon and who are and taking the brunt of all those tough conversations.
To set up a consultation with 1000 Calls a Day and see if we’re a good fit for your business, reach out to us via phone or email. We look forward to hearing from you soon.