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Why Hire 1000 Calls a Day Instead of a VA Caller?

All of the advantages you get from hiring us instead of a VA caller add up to you having more time to call leads and grow your business.

Why use 1000 Calls a Day instead of hiring a VA caller directly? Your decision ultimately depends on your situation and your budget, but there are certain advantages that come with hiring us and letting us handle the process from start to finish. 

While we’re certainly not the cheapest, if you go to a site like Upwork.com or another virtual assistant site and hire a caller for $5 to $8 an hour, you’ll have to train that person, put all the technology in place, manage the campaigns, handle all of the troubleshooting, etc. It’s a vigorous, frustrating process, and it can take you away from your core competency and your most important revenue-producing activities. It’s our job to take that off your plate and help you generate leads.

The first advantage is we can go out and get better talent for you. We have full-time recruiters out there looking at 200 to 400 resumes a day. We test our VAs to make sure they’re legitimate, and we bring them up to speed with our testing processes. You don’t have to do any training, either. We take care of all the scripts and campaigns ourselves. 

Second, we take the risk of losing an employee off your plate. Oftentimes, you can hire an employee, train them, spend a ton of time with them, only to have them leave in a couple months and make you start all over again. We, on the other hand, can replace the VA should they decide to leave. 

We take other tasks and processes off your plate so you can focus on calling leads.

Additionally, we manage that VA for you. We have one supervisor for every 10 callers we manage, so our supervision of the caller involves helping them with the analytics and making sure they’re doing the right things. Our supervisors are also listening in on calls and giving the callers feedback and coaching on how to improve. 

Finally, and perhaps most importantly, you get a whole team of people. In addition to the caller and the supervisor, you get access to our executive staff who have a lot of experience managing outbound calling campaigns. It’s important to be able to put the data and/or prospects into the system and write or tweak the scripts, but what happens if the campaigns aren’t performing? We have over 100 callers we’re currently managing, so we can look at the exact same campaigns with other people around the country and compare your results. If your results aren’t meeting our expectations, we know that something needs to change, and we have the expertise to do that. 

Our goal is to get you 40 to 50 pre-qualified leads on a monthly basis so you can convert those leads into more business and make more money. 

If you have any further questions about how we can put an outbound prospecting campaign in place an help you grow your business, don’t hesitate to reach out to us. We’d love to speak with you.

Where Do We Get Our List to Call?

A common question clients ask me is: Where do we get our list to call? There are actually two options I want to talk about.

A common question clients ask me is: Where do we get our list to call?

There are actually two options I want to talk about. Most people are familiar with purchasing access to expired, canceled, or withdrawn listings. But there’s also a way you can purchase premium lists to get better results.

That being said, you are going to pay a premium rate for those lists. Depending on the type of list and the amount you’re purchasing, these can run anywhere from seven cents to 30 cents per record.

Premium lists will help you weed through to find people who are the most likely to sell their home in the next 12 months.

If you give us access to your expired service, we’ll pull from that list every two weeks. That way, your virtual assistant can give them a call.

However, we don’t want to contact any brand-new expired listings. Those homeowners are getting anywhere from 60 to 70 phone calls a day in some markets. We don’t want to compete with that.

We want to pick up calling where other agents have stopped. After that point we’re persistent, but aren’t going to be calling the same neighborhood multiple times per day or week.

If you have any other questions or would like more information, feel free to give me a call or send me an email. I look forward to hearing from you soon.

How We Keep Remote Employees Accountable

Here at 1000 Calls A Day, how do we keep our remote employees accountable?

Since most of our employees work remotely, I want to explain how we keep our virtual assistants accountable and help them with their time management.

First of all, we have a workforce monitor. We just hired our second workforce monitor, and she is amazing. She is in charge of all tech support for our auto dialer and sending performance audits to our clients every month.

All of our clients and VAs also have a Google chat thread running. The VA uses the chat to clock in for the day, and we keep track of their breaks from there, depending on which auto dialer we use. If you use some of the professional call center software, then the VA has to insert a reason code if they want to pause the auto dialer for any reason. For example, they can enter codes in for a huddle session, coaching session, or restroom break.

Unfortunately, there are times when a virtual assistant goes MIA. When that happens for the first time, we issue a verbal warning. If it happens a second time, the VA will be removed. We do not tolerate employees that aren’t accountable virtually. It’s a very fine line that you have to run.

The management staff has their own chat thread where they keep in touch with one another, team leaders, and the operations staff. They let us know if someone has texted or called in because they are going to be late.

In the event of a hurricane or typhoon, I will let you know why your VA isn’t available.

Sometimes, a large-scale event like a typhoon or earthquake can make VAs unavailable. If that happens, I will personally go on our Facebook page and email all of our clients to let you know that some of their VAs might be affected by this event.

That’s how we keep everyone accountable at 1000 Calls A Day. If you have any other questions or would like to learn more about 1000 Calls A Day, just give me a call or send me an email. I would be happy to help you!