What Makes a Good Virtual Assistant?

Friends and clients,
Jessica Sanders
1000 Calls A Day

At 1000 Calls A Day, we want to make sure that you work with a top-notch Virtual Assistant. All of our VAs go through two weeks of vigorous training before being assigned to an agent.

Before the VA can get into the training program, however, they have to pass a role play assessment with no preparation. We look for VAs who can think on their feet; if a candidate does reasonably well without any coaching, they are allowed into the training program.

Our training program consists of shadow sessions and one-on-one role plays with our four different team leaders, or operations manager, and my assistant. The VA must pass a final role play assessment with their team leader before they can actually get on the phone.

We also recommend that clients send us their pre-listing packages and branding information so that the VA knows exactly how your business works. For instance, if a prospective client asks where your business is located, your VA will be able to give such detailed instructions that it will seem like they live there.

After the initial training program, your VA will continue to receive ongoing training. They will have daily sales huddles with their team leader as well as weekly, large-scale training seminars.

One of the biggest things we look for when hiring a VA is accountability. After all, your VA will be working remotely. We want to hire people who will start work on time, report their hours honestly, and are committed to doing their best for you.

That’s why if a VA misses a training session or is late to training more than once, they are removed from the program with prejudice, meaning they cannot reapply. We hire VAs who are honest, trustworthy, and have a good online presence.

If you have any other questions about our VA hiring and training process, please don’t hesitate to reach out to me. If you are interested in learning more about 1000CAD and how we can help you grow your business, register here or reach out with any questions you may have. I would be happy to help you!