Work Culture at 1000CAD

Friends and clients,

Jessica Sanders
1000 Calls A Day
Working remotely can be difficult. You can’t go out for the game after work with your coworkers because you’re 6,000 miles away. It can be difficult for some companies to create a positive work environment for their VAs.

Here at 1000 Calls A Day, we would not be successful if our VAs were unhappy. How do we create a positive company culture when so many of our employees work remotely?

First of all, we work hard to create an inclusive environment for our VAs. We have Christmas parties and have daily huddles twice a day so that everyone gets a chance to get together. We also send out surveys to our VAs to see how they are enjoying their jobs.

We also award two VA's a month with $100. One VA will receive $30. In the Philippines, that comes out to 1500 PHP, which is good for taking you and three of your friends out to dinner. The other VA will receive $70 which is equlivant to 3397 PHP, which is good for 2-3 weeks of groceries. We also increase our VAs’ salaries fairly quickly; they each start at $3.50 an hour and can get up to $4.50 within their first year.

Next spring, I am heading out to the Philippines to host a Family Fun Day at an amusement park. All of our VAs and their families will be there. This will be a huge bonding opportunity for our team, and I’m extremely excited about it!

A lot of the techniques we use are inspired by the book First Break All the Rules: What the World’s Greatest Managers Do Differently. This book is all about how to keep people motivated and satisfied. All of our management and staff have read this book.

In an industry that usually has a high turnover rate, we are proud to hire trustworthy VAs who can work in an inclusive environment. If you have any other questions about our work culture or about 1000CAD in general, please don’t hesitate to reach out to me.


If you are interested in learning more about 1000CAD and how we can help you grow your business, register here or reach out with any questions you may have. I look forward to hearing from you!

What Makes a Good Virtual Assistant?

Friends and clients,
Jessica Sanders
1000 Calls A Day

At 1000 Calls A Day, we want to make sure that you work with a top-notch Virtual Assistant. All of our VAs go through two weeks of vigorous training before being assigned to an agent.

Before the VA can get into the training program, however, they have to pass a role play assessment with no preparation. We look for VAs who can think on their feet; if a candidate does reasonably well without any coaching, they are allowed into the training program.

Our training program consists of shadow sessions and one-on-one role plays with our four different team leaders, or operations manager, and my assistant. The VA must pass a final role play assessment with their team leader before they can actually get on the phone.

We also recommend that clients send us their pre-listing packages and branding information so that the VA knows exactly how your business works. For instance, if a prospective client asks where your business is located, your VA will be able to give such detailed instructions that it will seem like they live there.

After the initial training program, your VA will continue to receive ongoing training. They will have daily sales huddles with their team leader as well as weekly, large-scale training seminars.

One of the biggest things we look for when hiring a VA is accountability. After all, your VA will be working remotely. We want to hire people who will start work on time, report their hours honestly, and are committed to doing their best for you.

That’s why if a VA misses a training session or is late to training more than once, they are removed from the program with prejudice, meaning they cannot reapply. We hire VAs who are honest, trustworthy, and have a good online presence.

If you have any other questions about our VA hiring and training process, please don’t hesitate to reach out to me. If you are interested in learning more about 1000CAD and how we can help you grow your business, register here or reach out with any questions you may have. I would be happy to help you!