Why We Use a Five9 Dialer as Opposed to a Mojo Dialer

Jessica Sanders
1000 Calls A Day
Class action lawsuits are on the rise, and professional marketers who use auto-dialers to generate leads are scrambling to find legal ways to carry out business. Penalties against those who ignore the FCC’s new regulations are steep, and can cost $16,000 per infraction.

So, how is 1000CAD staying legal while still providing you with a superior service?

It all starts with the type of dialer that we use when we make your calls. The FCC defines a restricted autodialer by its capacity to dial, and not for the purpose that it’s being used. That means that a marketer who uses a multi-line auto dialer on a single line may be in violation of the new law, even though this person may only be calling a few dozen people per day. If your dialer has the capability to call thousands of numbers, it could very well be illegal.

Furthermore, the FCC rules ban multiline dialers that drop more than 3% of calls. Dialers are also deemed illegal if they disconnect before letting a phone ring for 15 seconds, or if they fail to play the required abandoned call message. Under these rules, most multi-line dialer platforms are in violation of these laws.

It’s no longer an option to ignore these regulations. Plaintiffs can now make a full-time living by trapping and then suing telemarketers under the Telephone Consumer Protection Act (TCPA).

To avoid these issues completely, we use a software that is legal, but that also maximizes the contact ratio. When you use a multi-line dialer, such as a Mojo dialer, if more than one person answers, the call lines will be dropped and you lose multiple contacts at once. This is bad for you in a legal sense, as well as a business sense.

As the FCC broadens their definition of an autodialer, many multi-line platforms will be rendered useless in a legal sense. However, predictive dialing systems remain a viable option because of their limited capacity to call consumers. These systems have no abandonment issues and they are not even required to leave abandoned call messages.

Five9 is a software that we use. It’s legal and it maximizes your contacts. This is professional call center software that allows up to 10 agents to work simultaneously on the same campaign. The call volume can be adjusted, and that allows the contact ratio to be kept as high as possible.

You can continue dialing with confidence when using Five9. 1000CAD uses third-party scrubbing services such as DNC.com to ensure that you stay out of any ‘Do Not Call’ lists, and we scrub out any auto dial, any cellular or ported landlines, and professional litigators. Five9 and 1000CAD provide the tools you need to avoid costly litigation.

This allows you to remain profitable while remaining legal. What more could you ask for?

Don’t hesitate to reach out to us with any questions that you might have!

Jessica Sanders
1000 Calls A Day

How Do We Ensure You Are Getting the Best Service Possible?

Today we are here to answer the question “What does management at 1000 Calls a Day really do?”

It all starts when you decide to hire us. When we are on-boarding you, we are actively searching for the best possible candidate to hire and train to make prospecting calls for you. Once they start getting on the phones, we will do a weekly 411 session with them to make sure they are happy with their job and getting the support they need to reach their goals.

We also host a daily huddle with our entire team to go over numbers from the previous day. This doubles as a team building moment for our virtual assistants, to make them feel like they are part of something bigger.

Finally, every week we host a team training with a corporate trainer out of Omaha, Nebraska. We go over scripting and different role-play scenarios for about 90 minutes each week.

We are in constant contact with our clients via a Google Hangout chat thread. If you have any immediate questions, we are right there, ready to answer them. We also have a weekly strategy call with all of our clients to make sure what we are doing is working out for them.

As you can see, we are very involved in the daily management of our clients and our virtual assistants in order to get you the best possible ROI. If you have a moment, please go check out the webinar on our website to see what’s been going on with us.

If you have any questions, don’t hesitate to give us a call or send us an email. We would love to hear from you!

How to Avoid Penalties When Calling Your Database

Jessica Sanders
1000 Calls A Day

We’re going to guess that you don’t know a lot about telemarketing laws and the subsequent penalties that you’re subject to for breaking them. At 1000CAD, we keep up with the latest legislation in order to keep you legal and profitable.

The United States Federal Communications Commission (FCC) implemented the Telephone Consumer Protection Act of 1991 (TCPA) to prohibit, among other things, calls made to telephone numbers assigned to paging services, cellular phone services, specialized mobile radio services or other radio common carrier services, or any service for which the called party is charged for the call using automatic telephone dialing systems, or artificial or prerecorded voices. Penalties for breaking this law can run as high as $16,000 per incident!

Basically, the FCC prohibits telemarketers from using automated dialers like Mojo to call cell phone numbers. We go through your list and pinpoint the cellular numbers so that we can call them from a standard phone line without the use of a dialer. We also pay attention to the Do Not Call List and remove people from that as well.

If you’re asking for phone numbers on your website that you plan to call later, you must also have the correct opt-in language to gather the correct consent from your prospects. Specifically, you must feature this agreement on your landing page or opt-in form:

Yes, I want to receive special offers! By clicking the "SUBMIT" button below, I expressly authorize ___[SPECIFIC COMPANY NAME(S)]___ to call me or send me recorded messages or texts about their products and services using automated technology to my telephone/cellular number I entered immediately above. I understand that I am not required to consent in order to purchase.

We also recommend capturing an IP address, a timestamp, and a screenshot of what the consumer saw on the screen when they consented. This allows you to produce documentation when necessary, and this is crucial because the burden for proof of consent is delegated to the caller. If the consumer even alleges that they never consented you are ordered to produce evidence that they did. This is why documenting consent is so important.

At 1000CAD, we take care of all the compliance issues. You don’t have to worry about staying legal, and that allows you to focus on your business. It’s a win-win situation.

If you’d like more information on this legislation, you can find it here and here.

Don’t hesitate to reach out to us with any questions that you might have!

Jessica Sanders
1000 Calls A Day